Your questions answered
Welcome to Becki's Barn Boutique's help centre! We understand you might have a few questions as you explore our unique, hand-transformed horse shoe crafts. We've gathered the most common queries here to make your experience as smooth as possible. From ordering your bespoke piece to understanding how it's lovingly prepared, find all the information you need right here.
Frequently asked questions
Each piece from Becki's Barn Boutique is born from a passion for bringing new life to old things. We take pride in the journey from a rustic horse shoe to a cherished keepsake. Our approach is rooted in quality, integrity, and a touch of countryside soul, ensuring every creation reflects our commitment to excellence. Below, you'll find answers to common questions about our crafts and services.
What are your delivery times like?
As each horse shoe craft is lovingly hand-transformed from a mucky, rusted shoe into something special, our delivery times can vary. For standard items, we aim to dispatch within 7 working days. For custom-made pieces, this may take a little longer as we ensure every detail is perfect for you. You'll receive an estimated delivery date upon order confirmation.
Can I order a custom-made horse shoe craft?
Absolutely! We thrive on creating bespoke pieces. We love bringing your vision to life, whether it's a specific design, a unique inscription, or a particular finish. Please get in touch to discuss your ideas, and we'll work with you to craft something truly personal.
How will my horse shoe craft be packaged?
Every piece is carefully presented. Your horse shoe craft will arrive beautifully wrapped inside a sturdy box, complete with a personalised sticker, making it perfect for gifting or a special treat for yourself. We ensure it's well-protected for its journey to your home.
What kind of crafts or personalisation can be done?
The possibilities are endless! We can transform horse shoes into heartfelt keepsakes, rustic home decor, thoughtful country-inspired gifts, and more. Personalisation can include specific colour schemes, additional embellishments, or designs that reflect your unique story. Share your ideas with us! Please send all ideas or custom order preferences to info@beckisbarnboutique.co.uk once you've placed you orders.
How do I care for my horse shoe craft?
Our horse shoe crafts are lovingly finished by hand, carrying the spirit of hard work and nature. To maintain their rustic charm, we recommend keeping them clean with a soft, dry cloth. If your item has a specific finish, we'll include care instructions with your order. Avoid harsh chemicals or excessive moisture to preserve their beauty as keeping it in damp conditions may affect its appearance and quality over time.
I have a question about an existing order. How can I get help?
We're here to help! If you have any questions about an order you've placed, please email us directly at info@beckisbarnboutique.co.uk . We aim to reply to all queries promptly, usually within 24 business hours, to provide you with the support you need.
What is your returns policy?
We want you to be delighted with your Becki's Barn Boutique purchase. If for any reason you're not entirely satisfied, please contact us via email at info@beckisbarnboutique.co.uk within 14 days of receiving your item. We handle returns on a case-by-case basis. As every horseshoe is individually made especially for you, I’m unable to offer full refunds once work has begun on your piece.
Can I visit Becki's Barn Boutique in person?
Becki's Barn Boutique is currently an online shop, allowing us to share our unique crafts with homes across the UK and beyond. While we don't have a physical store, we're always happy to connect with you online or via email at info@beckisbarnboutique.co.uk
Crafting connections
This is where our journey begins – transforming forgotten horse shoes into cherished pieces that add a little countryside soul to any home. We're committed to quality and great service, and we're so glad you're here to be a part of our story. If you can't find what you're looking for, please don't hesitate to reach out.